Shipping & returns

How a preorder works

Choose a piece and write to us on Instagram with your size. We confirm the measurements and the fabric, take payment, and your piece goes into the sewing queue the same week.

You will hear from us once when the order is confirmed and once when it ships, with a tracking number.

Delivery

Czech Republic

Zásilkovna, PPL or Balíkovna. In Prague we can also hand the parcel over in person for 70 kč.

Europe

We ship to every European country and pick the carrier that suits the destination best.

Rest of the world

Also possible — write to us first and we will quote the postage before you order.

Postage is always paid by the customer and is shown before payment, never added afterwards.

Returns and exchanges

Every piece is made to order, so we do not take general returns. What we do take back is a sizing problem: if the fit is wrong, write to us within 14 days of delivery and we will arrange an exchange or an alteration.

A returned piece should come back unworn, unwashed and in the condition it arrived in. Return postage is paid by the customer unless the mistake was ours, in which case we cover it.

If something arrives damaged

Send us a photo the day it arrives. We will remake or repair the piece at our cost, and we will not ask you to post it back before we start.